The Ultimate Customer Experience (inbunden, eng)
The Ultimate Customer Experience (inbunden, eng)
Gästpris:
Ditt medlemspris:
198 kr
253 kr
Kampanjpris! (-6%)
Kampanjpris! (-26%)
- Inköpspriser för medlemmar (Logga in)
- Frakt från 0 kr
- 14 dagars öppet köp
Frågor? Starta chatt
In The Ultimate Customer Experience, Scott McKain, award-winning speaker and author, reveals the five steps for connecting with customers in today''s changing workplace. When was the last time you were a customer and received the Ultimate Customer Experience? Can you even remember? I''ve received great service from companies that I know didn''t give a damn about my business.
You have, too, I''ll wager. How did that happen? Here is one possible answer: an individual cared about customers and overcame the obvious deficiencies in their organization''s inferior approach and lack of values. There are five fundamental aspects to create the Ultimate Customer Experience for the clients and prospects you deal with every single day.
Even during this post-pandemic period as we come to grips with -- and try to learn how -- business has been changed forever, the level at which we connect with customers has never been more important. The five steps to creating an Ultimate Customer Experience are: 1. Don''t Make It Right .
. . GET It Right! 2. Make a Great Impression 3. Serve with Empathy 4. Connect with Emotion 5. Take Personal Responsibility If your company gave you this book, it means they are committed to improving the experiences you create for customers and colleagues. No organization invests in an activity -- or asks their employees to invest in an activity -- in which they had little interest.
Your company believes that you are its most important asset! If you are investing your own resources reading this book, that means you''re taking the most important step any of us can ever take -- a step toward personal growth. You wouldn''t read this book if all you want to do is tread water and remain the same You must take personal responsibility for how you engage your customers -- let me show you how.
You have, too, I''ll wager. How did that happen? Here is one possible answer: an individual cared about customers and overcame the obvious deficiencies in their organization''s inferior approach and lack of values. There are five fundamental aspects to create the Ultimate Customer Experience for the clients and prospects you deal with every single day.
Even during this post-pandemic period as we come to grips with -- and try to learn how -- business has been changed forever, the level at which we connect with customers has never been more important. The five steps to creating an Ultimate Customer Experience are: 1. Don''t Make It Right .
. . GET It Right! 2. Make a Great Impression 3. Serve with Empathy 4. Connect with Emotion 5. Take Personal Responsibility If your company gave you this book, it means they are committed to improving the experiences you create for customers and colleagues. No organization invests in an activity -- or asks their employees to invest in an activity -- in which they had little interest.
Your company believes that you are its most important asset! If you are investing your own resources reading this book, that means you''re taking the most important step any of us can ever take -- a step toward personal growth. You wouldn''t read this book if all you want to do is tread water and remain the same You must take personal responsibility for how you engage your customers -- let me show you how.
| Format | Inbunden |
| Omfång | 160 sidor |
| Språk | Engelska |
| Förlag | Forefront Books |
| Utgivningsdatum | 2023-06-20 |
| ISBN | 9781637632123 |
Artikelnummer
3046223
EAN
9781637632123
Leverans:
Denna produkt skickas från oss inom 6 - 7 vardagar. I kassan väljer du om du vill få leverans med Budbee, Airmee, Best Transport, Early Bird, Postnord eller DB Schenker. Vissa speditörer har vikt- eller storleksbegränsningar och kan av den anledningen saknas som alternativ i kassan om du handlar många eller väldigt stora produkter.Fri retur:
För medlemmar gäller fri retur och 14 dagars full returrätt från den dagen du tar emot din leverans. För övriga kostar retur från 49 kr.Undantag för retur- och ångerrätt:
Dessa är exempel på varor som inte omfattas av retur- eller ångerrätt. Observera att det kan finnas andra undantag som inte listas här.- Använda, skadade och/eller inkompletta produkter
- Dagligvaror (livsmedel, läkemedel, nikotinprodukter)
- Hygienartiklar & kroppsnära produkter (rakapparater, in ear-hörlurar, aktivitetsklockor)
- Intimprodukter (menskoppar, kondomer och glidmedel)
- Kosmetikprodukter (inkl. hår- och hudvårdsprodukter, parfymer, etc.)
- Underkläder (inkl. badkläder, underställ och strumpor)
- Ljud- & bildupptagningar, spel/program (om förseglingen brutits eller licensnyckeln erhållits.)
- Teknikprodukter om försegling brutits eller programvara har installerats (mobiltelefoner, surfplattor, laptops, etc.)
- Gratisprodukter
Om du är osäker på om en produkt omfattas av ångerrätt kan du alltid kontakta vår kundtjänst på info@buyersclub.se, så hjälper vi dig gärna!
Leveranser:
